We are primarily an online eCommerce store setting full body massage chairs. We accept mail at our office location 500 Westover Dr. #16335 Sanford, NC 27330

There are various ways to pay for your massage chair.

1st Option : Credit Card. We accept the following credit cards: Visa, MasterCard, American Express and Discover.

2nd Option: Financing. You could sign up with our financing partners Affirm to pay a low monthly payment for up to 24-months.

Sales Tax is added to orders delivered within otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%

Yes, you are welcome to call us to place your order. Local hours are 8AM to 7PM PST. Our phone number is ‪(424) 235-3404‬.

Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

We don't ship internationally at this time.

This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.

Please call ‪(424) 235-3404‬, explain the situation and get your RMA number on any item.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.

Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.

Complete our contact form with your question and we will get back to you promptly.

To contact our Customer Care Team you can do one of the following:

Call our Customer Care Team at ‪(424) 235-3404‬
Fill out this form and we will respond in a timely manner

Your tracking number will be emailed to you once your order has shipped. You may also track your order on theTrack Order page located at the bottom of our home page.

For most of our larger products we offer a White Glove Delivery service labeled as In-Home Assembly. This service includes unpacking, assembly, moving the product to the room of your choice, and removal of packing material and boxes. Your local Relax The Back store or a White Glove Delivery service will contact you to schedule a delivery date. This additional cost is $399 and is found as a selectable option on most of our larger items. Please note, all non White Glove Deliveries will be drop shipped to your curbside.

If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive in either place, please call Customer Care at ‪(424) 235-3404‬ or email sales@massagechairgalaxy.com.

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If not, you may contact Customer Care at ‪(424) 235-3404‬ or message us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.

Approved refunds will be processed only after all products are returned to Relax The Back.

• Debit Card Refunds: All debit transactions will be refunded by within 10 business days.
• Credit Card Refunds: All credit card refunds will be processed on the day that your purchase is picked up or returned. Check refunds cannot be issued for credit card sales. Credit to your account may take 10 business days.
• Finance Refunds: Finance accounts will be refunded within 10 business days.

Simply click on "Unsubscribe" in one of our emails and you will be removed from our list.

Just click “Unsubscribe” located at the bottom of the email. If you need assistance please email us sales@massagechairgalaxy.com call us at ‪(424) 235-3404‬.

Please contact our Customer Care Team at sales@massagechairgalaxy.com and include a copy of your Tax Exempt Form and the item(s) you would like to purchase.

Simple. We are at the forefront of innovation in the massage chair industry. We design and implement the latest and greatest of features into our chairs in order to ensure a one-of-a-kind massage experience. Our attention to detail, quality assurance, and design innovation give us the ability to create The Ultimate Massage Experience.

All the Massage Chairs we source are manufactured with durable framework and tremendously well-engineered technology in order to ensure longevity. With proper care and occasional maintenance, your chair will provide many years of wellness.

We also offer extended Warranty's for peace of mind.

The dimensions of each chair, both upright and reclined, can be found on the product page under the Specifications tab.

Visit our Store Locator page to find locations near you that sell various models of our chairs. We recommend that you reach out to these local dealers and see what chairs they have on display for you to experience.

We ship anywhere in the United States. Our chairs come with complimentary standard curbside delivery, meaning the carrier will deliver the chair just outside your home. We also offer white glove delivery for an additional cost, which includes inside delivery and assembly in the room of your choice (up to two flights of stairs).

If you select our free standard shipping option, you should expect delivery within 2 to 3 weeks from the date of your order. If you choose white glove delivery (includes delivery and assembly in the room of your choice), you should expect delivery within 4 to 6 weeks (this is due to the more involved nature of white glove assembly).

Parts are manufactured in China, but much of our chairs' assembly takes place in the United States for quality control purposes. We also customize every massage chair model to cater to our customers' needs, as well as a variety of lifestyles.

Our standard warranty comes with all of our chairs and covers the costs of any replaced parts, structural framework, and labor on your chair during the first year at no cost to you. All customers also have the option to purchase an extended warranty for additional parts and labor coverage at the time of the chair purchase.

Yes, but we make it quick and simple with pre-assembly of most of the components, our easy-to-follow instruction manuals, and step-by-step assembly tutorial videos. Home assembly typically takes about 20 to 30 minutes. We also recommend you have a buddy on hand to help you move your chair, as they are heavy and are best moved by two people.

If you feel you're unable to assemble your Infinity Massage Chair on your own, we offer white glove delivery for an additional fee, which includes assembly in the room of your choice.

Yes. Step-by-step instructional videos on how to assemble, use, and maintain your chair can all be found on each chairs' product page under their Video tab. You can also find a full listing in our video library, found under the Support menu.

Our remotes are designed to be simple and intuitive for all users. We have walk-through videos on our remotes located on each chair's product page under the Video tab. You can also find a full listing in our video library, found under the Support menu.

Our most popular colors are black and brown. Certain chairs have unique multi-color designs that blend into one beautiful look. You can see the color options for each model and how they look on each of their product pages.

We recommend that new users ease into their massage routine with 10 to 15 minute massage sessions, two to three times per day. As you become increasingly comfortable and familiar with your massage preferences, you can experiment with longer, more frequent massages. We find the sweet spot for regular users is around one 30-minute session every day.

Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust the length, depth, and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.

If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.

Yes, you can adjust the airbag pressure in the Manual settings of each chair.

Select models also include 3D, 4D or Syner D technology, which allows you to decrease or increase the intensity and depth of the rollers.

Yes, we advise that children aged 10 and up can safely use our massage chairs with appropriate supervision. All of our chairs have body scanning technology that adjusts the massage rollers to the height of the user, allowing users of all shapes and sizes to enjoy a properly aligned massage. The intensity of the massage can also be adjusted for children who would be best suited with gentler massages.

Every Infinity Massage Chair has a unique look and feel, as well as different feature sets that are designed to accommodate a variety of preferences. You can compare different chairs based on their features and specifications through our comparison tool, available on the Massage Chairs tabs.

Studies have shown that just two 15-minute massage chair sessions per week reduced anxiety and job stress levels, while increasing alertness and general calmness. Additional studies have revealed that massage chair use reduces blood pressure and blood sugars. Finally, massage chairs reduce pain and tension (e.g., minimizing headache symptoms and muscle tension). Research summaries and citations, along with brief informative videos, can be found on our Health Benefits page.

Look for the MyMassage Memory feature in select chairs if you to save manually created massage programs.

We have technicians located throughout the United States. We will find the nearest tech to you if you ever have an issue with your massage chair.

You can lessen the intensity in the foot unit by lowering the airbag pressure setting, turning off the foot rollers or both.

We offer 0% financing through Affirm Financial, which you can apply for instant approval today! Outside of our financing offer, we do not provide monthly payment plans or layaways.